Refund Policy

1. Overview

At OPD HealthCare, we strive to ensure a smooth and satisfactory experience for all users. This refund policy outlines the conditions under which refunds may be issued for services such as lab tests, doctor consultations, and medicine orders.

2. Eligibility for Refund

Refunds are applicable under the following conditions:

• The service was not delivered due to technical or operational issues.
• The user cancels the appointment within the allowed cancellation period.
• Duplicate payments were made for the same service.
• Medicines are undelivered or returned as per our return policy.

3. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

• Services already availed or partially used.
• Appointments missed or not attended without prior notice.
• Incorrect or incomplete details provided at the time of booking.

4. Refund Process

Once a refund is approved, the amount will be credited back to the original mode of payment within 7–10 business days. You will receive an email or SMS confirmation regarding the status of your refund.

5. How to Request a Refund

To request a refund, please contact our support team with your booking ID, reason for the refund, and any supporting documentation at:

• 📧 Email: support@opdhealthcare.com
• 📞 Phone: +91-XXXXXXXXXX

6. Changes to This Policy

OPD HealthCare reserves the right to update or modify this refund policy at any time. The updated policy will be posted on this page with a revised effective date.